Refund policy

Every card is made to order from your photo and your words, so we can't accept returns or exchanges once it has gone to print.

Damaged, misprinted, or defective? Reply to your order confirmation email within 14 days of delivery with a photo of the card and we'll reprint and reship it at no cost. That's our promise on every card.

Changes and cancellations: you can change or cancel an order within 12 hours of placing it by replying to your confirmation email. After that the card is in production and can't be changed.

Typos and photo quality: we print exactly what you entered and the photo exactly as you framed it. Please check the preview before checkout. We'll flag a photo that's too low-resolution to print well before we print it.

Lost in transit: if tracking shows your order stalled or lost, let us know and we'll reship once the carrier confirms.

Refunds, when issued, go back to the original payment method within 5–10 business days.